EXCHANGE/ RETURNS POLICY
If you would like to exchange or return the item please email us: email@example.com
Our policy lasts 3 days. If 3 days have gone by since you got your purchase, unfortunately we cannot offer you a refund.
If the product has not been used in any way and it is in its original packing it can be exchanged until 14 days since you got it.
If the product was used we cannot exchange it.
We do not refund sale products, we only exchange!
To be eligible for a return, your item must be unused and in the same condition that you bought it in. It must also be in the original packaging, with its hygiene sticker and the HT!
Any item not in its original condition; is either damaged or missing parts for reasons not due to our error; any item that is returned more than 30 days after delivery - will not be refunded or replaced. If you used it and it is damaged due to your use of it, we have no warranty for it.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the confirmation or rejection of your refund.
If you refund is confirmed, it will be processed and a credit will automatically be applied to your credit card or other original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank statement.
Then contact your credit card company, as it may take some time before your refund is officially confirmed. Next contact your bank. There is often some processing time before a refund is being issued. If you’ve done all this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only full-priced items may be refunded or exchanged! Unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to email@example.com.
You will be responsible for your own shipping costs when returning your item. Shipping costs are non-refundable. If you received a refund, the cost of shipping will be deducted from your refund+5% from the payment on the item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We cannot guarantee we will receive your returned item.